Indian Journal of Public Health Research & Development

Tatin Wahyanto ¹, Nyoman Anita Damayanti ¹, Stefanus Supriyanto ¹, Sri Hartini ¹

Affiliations
1 Universitas Airlangga, ID

Abstract

Employee engagement in organizations is very important, because it provides many benefits, so every employee must have a sense of being engaged. The purpose of this study was to determine the effect of happiness at work on both employee engagement and intention to stay of hospital employees. The current research was an observational analytic. The research design used was cross sectional. The sample size was 154 respondents. The sampling technique used was Proportional Random Sampling. Data analysis was conducted with PLS. Based on the results of analysis and discussion, it is concluded that happiness at work has positive and significant relationship with employee engagement; employee engagement has positive and significant relationship with intention to stay; and happiness at work has no direct relationship with intention to stay, but has relationship through employee engagement.

Keywords

Employee engagement, Happiness at work, Hospital, Intention to stay.

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Florentina Joestandari ¹, Stefanus Supriyanto ², Joni Wahyuhadi ³, Ade Nurma Ruditya ⁴, Alexander Patera Nugraha ³

Affiliations
1 Doctoral student of Health Science, Universitas Airlangga, Surabaya, ID
2 Department of Health Administration and Policy, Universitas Airlangga, Surabaya, ID
3 Universitas Airlangga, Surabaya, ID
4 Dr. Soetomo General Hospital, ID

Abstract

Introduction: One indicator to assess hospital quality service is customer satisfaction. Customers satisfaction in health services are valuable assets in health business. The aim of this study was to analyze the influence of perceived value, perceived quality and perceived sacrifice to customer satisfaction at Inpatient Installation of Dr. Soetomo Hospital Surabaya, Indonesia.

Method: A cross-sectional observational analytical research with random sampling method. This study was conducted at the Inpatient Instalation Dr. Soetomo Hospital. The sample size of this study was 353 patients determined using Sample Size Determination in Health Studies application. The eligible patients were explained about the study objectives. Approval from patient regarding the participation in the study was obtained by written informed consents. The research instrument used consisted of a valid and reliable closed questionnaire. This questionnaire is used to measure perceived quality, perceived sacrifice, perceived value, and customer satisfaction variables through questionnaire-guided interview. All data was analyzed with p<0.01 were considered significant.

Results: The perceived quality has a positive significant influence in customer satisfaction (p=0.0001), the perceived sacrifice did not affect customer satisfaction (p=0.691); and the Perceived value have a positive significant influence on customer satisfaction (p=0.000) (p<0.01).

Conclusion: The Perceived Quality and Perceived Value have an influence and affect Customer Satisfaction significantly in Inpatient Installation of Dr. Soetomo Hospital Surabaya, Indonesia. Further study is needed and can be done to provide empirical evidence about other factors that affect customer satisfaction.

Keywords

Perceived Quality, Perceived Value, Perceived Sacrifice, Customer Satisfaction, Service Quality.

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Widia Shofa Ilmiah ¹, Stefanus Supriyanto ², Purwati ², Mochammad Bagus Qomaruddin ²

Affiliations
1 Universitas Airlangga, Mulyorejo Street, Surabaya, ID
2 Universitas Airlangga, Moestopo Street, Surabaya, ID

Abstract

HIV become iceberg phenomenon. All HIV infected people have risk illness and die. Data of WHO 2018 were 37.9 million PLWH and 23.3 million on antiretroviral treatment. Every month about 8-15 new peoplegotnew HIV infection in Probolinggo district, Indonesia. HIV cummulative in Probolinggo at January 2018 were 1.140 people and only 60% ARV active and 15% lost to follow up. Many factors that influence adherence and many impact of it.. The aim to analysis psychosocial factors to increase adherence antiretroviral treatment on New PLWH infection.This method use observational study. The population were 61 PLWH on ARV treatment in Clini VCT Waluyojati General Hospital at January-May 2018, and sample were 54 people, sistematic random sampling, instrument quessionairres, observational sheet, medical record, independent variable were level of knowledge, age, sex, ethnics, level of education, employment, dependent variable was adherence to take ARV, analysis logistic regression with SPSS 16.0. α (0,05). The result that level of education (p=0.999; prevalence ratio (PR)=0.000), duration of ARV treatment (p=0.210; PR=2.988), level of knowledge (p=0.001; PR=4.450. It means only level of knowledge can increase 4.450 times of adherence to take ARV. The conclution wasrespondent that have good level of knowledge about antiretroviral schedule, risk, side effect, benefit, and outcomesinfluence adherence to take ARV than they have low level of knowledge. Health worker in Clinic VCT should conduct to increase counselling quality by giving about risk of ARV treatment, side effect, and all about ARV treatment and need social support to make them adhere to take ARV as doctors instruction.

Keywords

Psychosocial, Adherence, Antiretroviral, PLWH.

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